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Troubleshooting

Troubleshooting

Find an answer on common issues.

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9 articles in this collection
Written by Lea
Mark Lauren On Demand

Not eligible for a free trial

Do you have issues signing up? You get an error that says "not eligible for a free trial"? Read here how to sign up.
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Written by Lea
Updated over a week ago

I don't have a credit card

Find out how you can sign up without a credit card
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Written by Lea
Updated over a week ago

I can’t sign in to my account.

Find out why you might not be able to sign in to your account.
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Written by Lea
Updated over a week ago

I’m having trouble loading the videos.

If you’re having issues watching videos, try these troubleshooting steps.
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Written by Lea
Updated over a week ago

I forgot my password.

You can request a password reset email on ondemand.marklauren.com
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Written by Lea
Updated over a week ago

I do not receive a password reset mail.

What can you do if you don't receive a password reset mail.
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Written by Lea
Updated over a week ago

My payment failed. What do I do now?

Learn what you can do if your payment failed.
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Written by Lea
Updated over a week ago

Is buying/subscribing secure?

Find out what level of security we use.
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Written by Lea
Updated over a week ago
YAYOG App

I forgot my password

Here is how you can request a new password for the YAYOG app
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Written by Lea
Updated over a week ago
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