Troubleshooting

Not eligible for a free trial

Do you have issues signing up? You get an error that says "not eligible for a free trial"? Read here how to sign up.

Written by Lea
Updated over a week ago

I don't have a credit card

Find out how you can sign up without a credit card

Written by Lea
Updated over a week ago

I can’t sign in to my account.

Find out why you might not be able to sign in to your account.

Written by Lea
Updated over a week ago

I’m having trouble loading the videos.

If you’re having issues watching videos, try these troubleshooting steps.

Written by Lea
Updated over a week ago

I forgot my password.

You can request a password reset email on ondemand.marklauren.com

Written by Lea
Updated over a week ago

I do not receive a password reset mail.

What can you do if you don't receive a password reset mail.

Written by Lea
Updated over a week ago

My payment failed. What do I do now?

Learn what you can do if your payment failed.

Written by Lea
Updated over a week ago

Is buying/subscribing secure?

Find out what level of security we use.

Written by Lea
Updated over a week ago

I forgot my password

Here is how you can request a new password for the YAYOG app

Written by Lea
Updated over a week ago