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I do not receive a password reset mail.
I do not receive a password reset mail.

What can you do if you don't receive a password reset mail.

Lea avatar
Written by Lea
Updated over a week ago

Please make sure you check your spam folder. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX ').

Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.

Punctuation makes a difference. If you signed up with [email protected], but are trying to sign in with [email protected], our system will not consider those the same addresses.

The end of your email address matters. For example, and may be the same to Google, but our system will see them as different email addresses.

If you haven’t received an email after 2 hours you requested it, please contact us via the chat box at Mark Lauren On Demand or send an email to [email protected]. We will send you a new link to reset your password. 

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