If you’re having issues watching videos, try these troubleshooting steps:
Computer:
- Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
- Restart your browser (preferred Google Chrome, Firefox or Safari), and open ondemand.marklauren.com again
- Clear your cache, close your browser, and open ondemand.marklauren.com again
- Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/
- Restart your computer
- Restart your wireless router or modem
- If you are still having issues watching the videos please message us via the chat box or at [email protected]
iOS (iPhone & iPad):
- Logout of the app and log back in.
- Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
- Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
- Restart your iOS device and open the app.
If you are having trouble within the web browser of the device, try these things:
- Totally close and restart the browser app like this: https://support.apple.com/en-us/HT201330
- Restart your iOS device
Android:
- Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
- Restart the Android device.
- Reboot your internet modem and/or wireless router.
- Log out of the app, and log back in
Apple TV:
- Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
- Restart the Apple TV device.
- Reboot your internet modem and/or wireless router.
Roku:
- Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
- Restart the Roku device.
- Reboot your internet modem and/or wireless router.
Chromecast:
- Make sure your device and Chromecast are on the same wifi network.
- Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
- Unplug Chromecast and plug back in.
- Restart your wireless router or modem.