If you’re having issues watching videos, try these troubleshooting steps:
Computer:
Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
Restart your browser (preferred Google Chrome, Firefox or Safari), and open ondemand.marklauren.com again
Clear your cache, close your browser, and open ondemand.marklauren.com again
Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/
Restart your computer
Restart your wireless router or modem
If you are still having issues watching the videos please message us via the chat box or at [email protected]
iOS (iPhone & iPad):
Logout of the app and log back in.
Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
Restart your iOS device and open the app.
If you are having trouble within the web browser of the device, try these things:
Totally close and restart the browser app like this: https://support.apple.com/en-us/HT201330
Restart your iOS device
Android:
Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
Restart the Android device.
Reboot your internet modem and/or wireless router.
Log out of the app, and log back in
Apple TV:
Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
Restart the Apple TV device.
Reboot your internet modem and/or wireless router.
Roku:
Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
Restart the Roku device.
Reboot your internet modem and/or wireless router.
Chromecast:
Make sure your device and Chromecast are on the same wifi network.
Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
Unplug Chromecast and plug back in.
Restart your wireless router or modem.