If you’re having issues watching videos, try these troubleshooting steps:

Computer: 

  1. Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
  2. Restart your browser (preferred Google Chrome, Firefox or Safari), and open ondemand.marklauren.com again
  3. Clear your cache, close your browser, and open ondemand.marklauren.com again
  4. Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/
  5. Restart your computer
  6. Restart your wireless router or modem
  7. If you are still having issues watching the videos please message us via the chat box or at support@marklauren.com

iOS (iPhone & iPad):

If you are having trouble within the web browser of the device, try these things:

Android:

  • Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • Log out of the app, and log back in

Apple TV:

  • Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.
  • Check your internet connection. Are you connected to WIFI or mobile data? Is your connection stable?
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.
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